Shipping Policy
At NovorikX, we are committed to providing a simple, transparent and hassle-free shopping experience. All orders benefit from free delivery, with no minimum purchase.
The prices displayed on our website include all taxes, including applicable VAT.
Delivery methods
Express delivery: Colissimo, Chronopost, DPD, UPS, DHL or any other local carrier available depending on your delivery address.
Carrier delivery: for bulky or heavy items, delivery can be made by specialized carrier, messenger, pallet delivery or transport with appointment.
Order cut-off time
The order processing cut-off time is 2:00 PM, Paris time, Monday to Friday.
Orders placed after this time will generally be processed on the next business day.
Business days
Our orders are processed from Monday to Friday, excluding public holidays.
No collection or shipment is made on Saturdays, Sundays or public holidays.
Processing time
All orders are generally processed within 1 to 2 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Delivery times
We work with reliable carriers to ensure your order is delivered as quickly as possible.
Delivery times may vary depending on your address, the selected carrier and the nature of the product ordered. In general, you can receive your order within 3 to 7 business days after dispatch.
For some remote areas, islands, Corsica or deliveries by specialized carrier, the delivery time may be longer.
Delivery area
The official NovorikX website supports delivery to most regions of metropolitan France.
We do not currently deliver to certain remote areas, overseas territories or areas subject to logistical restrictions, including:
- Guadeloupe
- Martinique
- French Guiana
- Réunion
- Mayotte
- Saint Martin
- Saint Barthélemy
- Saint Pierre and Miquelon
- New Caledonia
- French Polynesia
- Wallis and Futuna
- French Southern and Antarctic Lands
- Post office boxes, relay points or automated lockers for bulky items or items shipped by specialized carrier
Thank you for your understanding.
International delivery
Currently, the French NovorikX website only supports delivery in metropolitan France.
For any international delivery request, please contact our customer service at the following address:
support@novorikx.com
Lost or damaged packages
If your package is lost, damaged during transport or if you notice a problem upon receipt, please contact us as soon as possible at:
support@novorikx.com
We will assist you in assessing the situation and finding an appropriate solution.
When necessary, please keep the original packaging, shipping labels and any photos showing the condition of the package or product received.
Warehouse
Orders are shipped from our warehouse available for your region, unless otherwise indicated on the product page or in the order confirmation.
Delivery delays
NovorikX makes every effort to meet the indicated delivery times. However, some delays may occur due to events beyond our control, such as extreme weather conditions, natural disasters, transport strikes, logistical disruptions, customs controls or any other case of force majeure.
In case of significant delay, we invite you to contact our customer service at:
support@novorikx.com